Internal Company ‘Unity’

“Internal business teams succeed through In-Sourcing”

PLEASE NOTE: These 60-90 minutes (or half or full day) interactive presentations/workshops are structured and ‘tailored’ according to your business objectives, conference or meeting theme and agenda needs

PRESENTATION/WORKSHOP #1

The Move from Units to Unity

For managers of internal ‘business units’ that are faced with the challenge and obligation to develop a strong marketing, sales and service focus…inside and (possibly) outside the company…for the good of the company in total. The reference to ‘In-Sourcing’ on this page suggests that if internal business units do not become more valuable… then they will eventually be replaced through the ‘Out-Sourcing’ of external people that are more enthusiastic and less expensive than internal teams! This presentation/workshop includes these ingredients:

Defining the range of value propositions we offer…and who we offer them to
How to measure opportunities for growth in future…and make plans for progress
How to market and sell our ‘internal’ services to those being served
How to develop higher service and performance motivation in staff

PRESENTATION/WORKSHOP #2

Winning with Service Attitudes & Teamwork!

For business unit managers and their teams, offering motives and strategies to improve service and performance with both customers and colleagues…including these points:

How to make our division more valuable to the company in future
How to communicate successfully with each other, and everyone being ‘served’
How to ensure that our division creates and achieves success in future

Both of these presentations/workshops are drawn from the books by John Lees entitled ‘CREATING THE SPIRIT OF SERVICE & SUCCESS’…and ‘HELPING THE BEST GET BETTER’