Service Excellence

“Excellent service means giving more than is charged for”

PLEASE NOTE: This 60 – 90 minute interactive presentation/workshop is structured and ‘tailored’ according to your business objectives, conference or meeting theme and agenda needs. The session can be easily adapted to fit a half or full day event. Customers are contacted, if agreed, to gain feedback on [all] of their experiences with service providers and sales people

PRESENTATION/WORKSHOP

Winning With Service Attitudes and Teamwork

This can be aimed at managers, sales and/or internal service staff, offering special views on the related issues of high-level service and business performance, in these areas:

Why ‘good service’ attracts average business performance in competitive markets
A definition of ‘excellent service’ and its relationship to superior business results
The simplicity and enjoyment of moving from service that is good to excellent
How to set standards of service excellence, and to measure their effect on customers
Examples of service excellence (and if time permits, discussion on opportunities for your company in this critical area of business)

This presentation is based on the book by John Lees, ‘Helping the Best Get Better’