Service Excellence

“Excellent service means giving more than is charged for”

COURSE #1

Winning With Service Attitudes and Teamwork

(available as a half-day or one full day course)

This can be aimed at managers, sales and/or internal service staff, offering special views on the related issues of high-level service and business performance, in these areas:

Why ‘good service’ attracts average business performance in competitive markets
A definition of ‘excellent service’ and its relationship to superior business results
The simplicity and enjoyment of moving from service that is good to excellent
How to set standards of service excellence, and to measure their effect on customers
Examples of service excellence (and if time permits, discussion on opportunities for your company in this critical area of business)

This presentation is based on the book by John Lees, ‘Helping the Best Get Better’